At COACH ON THE QUAY LTD we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website.

Data Controller Information

• Company Name: COACH ON THE QUAY LTD
• Email Address for Privacy Queries: enquiry@coachonthequay.co.uk

Personal Data We Collect

We may collect the following types of personal data:

• Contact information (e.g., name, email address, phone number).
• Technical data (e.g., IP address, browser type, and operating system).

Data is collected when you:

• Contact us through forms or email.
• Visit our website (via cookies and analytics).

How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries.
• To monitor and improve website performance.

The lawful basis for processing is your consent or our legitimate interest in operating the website.

Data Sharing

We do not sell or share your personal data with third parties unless required by law or necessary for website functionality (e.g., hosting providers).

Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this notice or to comply with legal obligations.

Your Rights

Under the UK GDPR, you have the following rights:

• The right to access your data.
• The right to correct inaccurate data.
• The right to request data erasure (subject to legal obligations).
• The right to object to processing.

To exercise these rights, contact us at enquiry@coachonthequay.co.uk

Cookies and Tracking Technologies

We use cookies on our website to enhance user experience and analyse website traffic. Please refer to our Cookies Policy below for more information.

Complaints

If you are unhappy with how we handle your data, please contact us at enquiry@coachonthequay.co.uk You can also lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk/
• Phone: 0303 123 1113

COOKIES POLICY

This Cookies Policy explains how COACH ON THE QUAY LTD uses cookies and similar technologies on our website.

What Are Cookies?

Cookies are small text files placed on your device to store information about your preferences, website usage, and activity.

Types of Cookies We Use

We use the following types of cookies:

1. Necessary Cookies: These are essential for the operation of our website.
2. Analytics Cookies: These help us understand how visitors use the site to improve functionality.

How to Manage Cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact website functionality.

Third-Party Cookies

We may use third-party services (e.g., Google Analytics) that set cookies to analyse website traffic and user behaviour. For more information, refer to the privacy policies of these services.

Changes to This Policy

We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated date.

This Privacy and Cookies Policy was last updated on 23/01/2025